Pricing & guarantees
You'll know the cost before we pick up a wrench — and every job is backed in writing. Here's exactly how our pricing works, with no fine print to squint at.
What things cost
How it works
Book online or call. We'll ask a few questions and give you an honest read on urgency before anyone rolls a truck.
Your plumber diagnoses the issue and hands you a written quote. Take your time — nothing starts until you say go.
The number you approved is the number on the invoice. If we find something new, we stop and re-quote first.
Our promise
Every repair and install is covered by a written 1-year workmanship guarantee. If something we fixed acts up, we come back and sort it — no service fee, no debate, no hard feelings.
What neighbours say
“Quoted me at the door, fixed the leak in an hour, and the invoice matched to the penny. That's all I ever wanted from a plumber.”
“Our water heater died on a Sunday. They walked me through options and prices on the phone before coming out. Hot water by dinner.”
“They found a second issue mid-job and actually stopped to re-quote instead of just billing me for it. We won't call anyone else.”
Common questions
The $89 service call covers the visit and a full diagnosis, and it's credited toward the repair — so if you approve the work, the diagnosis is effectively free.
Emergency dispatch outside regular hours carries a premium, and we tell you the exact number on the phone before a truck moves. Non-urgent work can always wait for regular-hour pricing — we'll tell you honestly which one you need.
We stop and re-quote. You approve the new price before any extra work happens. The invoice can never grow on its own — that's the whole point of how we price.
Call or email within a year of the job and reference your invoice. If the issue traces to our workmanship, we return and fix it at no charge — no service fee, no paperwork battle.
Tell us what's going on and we'll give you an honest read — and a real number — before anything happens.
Book Online